Responsible Gaming
at okbit

1. Our Commitment to Responsible Gaming

At okbit, responsible gaming is not an afterthought — it is a foundational principle woven into every aspect of the platform. We believe that gambling should be an entertaining leisure activity enjoyed within personal means, not a source of financial stress or emotional harm. Our commitment to responsible gaming means we actively invest in the tools, processes, and people needed to support every Bangladeshi player in maintaining a healthy relationship with online gaming.

okbit operates on a simple philosophy: a player who feels safe, respected, and in control is a player who genuinely enjoys the platform for the long term. That is why we have built a comprehensive responsible gaming framework that goes beyond compliance checkboxes, offering practical, accessible tools that empower you to set boundaries, take breaks, and seek help whenever you need it.

We recognise that gambling carries inherent risks. For the vast majority of players, it remains a fun and affordable form of entertainment — whether that is placing a live bet on a BPL cricket match, spinning the reels of a premium slot game, or enjoying a live dealer table at the okbit Casino. However, for a minority of players, gambling can escalate into a problem. Our responsible gaming programme is designed to identify early warning signs and provide effective intervention pathways before those situations become serious.

2. Age Restriction — 18+ Only

okbit maintains a strict minimum age policy: you must be at least 18 years old to register an account, make a deposit, or play any game on the platform. This policy applies to all players regardless of location within Bangladesh, and it is enforced at the point of registration through our Know Your Customer (KYC) identity verification process.

All new accounts are required to submit identity documentation confirming their date of birth before full account privileges — including the ability to deposit or withdraw funds — are granted. Accepted documents include the Bangladesh National Identity Card (NID), passport, or driving licence. Any account found to belong to a person under 18 years of age will be permanently closed and any remaining balance will be handled in accordance with our Terms and Conditions.

okbit also recommends the following practical steps for parents and guardians of young people in Bangladesh who share internet access:

• Keep your okbit account credentials strictly private and do not store them in browser auto-fill where family members could access them.
• Enable screen-time or app-management controls on shared mobile devices used by children or teenagers.
• Have open, age-appropriate conversations with young people about the risks of gambling and why it is restricted to adults.
• If you suspect a minor has accessed your account, contact okbit support immediately via live chat so we can investigate and take appropriate action.

3. Deposit Limits

One of the most effective tools for maintaining control over your gambling budget is setting a deposit limit. okbit allows every registered player to set daily, weekly, and monthly deposit limits directly through their account settings. These limits cap the total amount you can deposit into your okbit account over the specified period, regardless of the payment method used — whether that is bKash, Nagad, Rocket, Upay, or a bank transfer.

Deposit limits operate on the following rules:

• Reducing a limit: Takes effect immediately upon confirmation. If you set your weekly deposit limit to ৳5,000 and you want to lower it to ৳3,000, the lower limit applies from that moment onward.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period before the increase takes effect. This delay is intentional — it gives you time to reconsider if the request was made impulsively.
• Removing a limit entirely: Also subject to a 24-hour cooling-off period before removal is confirmed.
• Currency: All limits are denominated in Bangladeshi Taka (৳ / BDT). The minimum deposit limit you can set is ৳500 per day.

We encourage all okbit players — not just those who feel they may have a problem — to proactively set deposit limits that are consistent with their personal financial situation. Treating gambling as entertainment with a set budget, just like any other leisure activity, is a healthy approach that keeps the experience enjoyable and stress-free.

4. Time-Out Tools

Sometimes you simply need a short break — not a permanent solution, but a structured pause to step back and reset. okbit's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you cannot log in, place bets, or make deposits.

Available time-out durations at okbit:

During any active time-out period, okbit will not send you any promotional emails, bonus notifications, or marketing messages. Your account balance is preserved and will be available to you when the time-out expires. If you wish to extend a time-out that is already in place, contact our support team via live chat and we will action the extension immediately.

In addition to account-level time-outs, okbit provides session time reminders and reality check prompts within the gaming interface itself. You can configure these to alert you every 30, 60, or 90 minutes during an active session, displaying how long you have been playing and your net result for the session. These in-session nudges are one of the most practical responsible gaming tools available, as they interrupt the natural focus of gameplay and give you a moment of genuine reflection.

How to activate a time-out in three steps:

5. Self-Exclusion

Self-exclusion is a more formal and longer-term measure for players who believe their gambling has become — or is at serious risk of becoming — a problem. When you self-exclude from okbit, your account is suspended for the duration you choose, and you are added to our internal exclusion register to prevent re-registration during that period.

Self-exclusion periods available at okbit:

Self-exclusion at okbit means the following protections are applied to your account immediately upon activation:

• Your account is blocked and you cannot log in for the duration of the exclusion.
• All pending withdrawal requests at the time of exclusion will be processed and paid out to you.
• You are removed from all marketing and promotional communication lists immediately.
• Your details are recorded in our exclusion register so that any attempt to create a new account using the same identity information is detected and blocked.
• The exclusion cannot be lifted early — a 6-month exclusion, for example, runs for the full 6 months regardless of any request to reverse it.

To request self-exclusion, you can either use the Responsible Gaming section within your account settings, or contact the okbit support team directly via on-site live chat. If you contact support, a trained team member will walk you through the process and ensure the exclusion is applied correctly. Self-exclusion requests are treated with complete confidentiality and handled with empathy and respect.

6. Recognising Problem Gambling Signs

Problem gambling can affect anyone. It does not develop overnight and it does not always look the same — some players spend more than they can afford, while others find themselves unable to stop even when they want to, or use gambling to cope with stress, anxiety, or personal difficulties. Being able to recognise the warning signs — in yourself or someone you care about — is the first step toward getting help.

The following checklist reflects common indicators of problematic gambling behaviour. If you identify with several of these, we strongly encourage you to use okbit's self-exclusion tools and to reach out for professional support.

If you answered "yes" to three or more of the questions above, your gambling may have moved beyond recreational entertainment. This does not mean you are weak or that you have failed — problem gambling is a recognised condition and help is available. The most important action you can take right now is to contact the okbit support team to activate a self-exclusion or time-out, and to speak with a professional counsellor about your situation.

7. Tools, Tips & Healthy Gaming Habits

Even for players who do not have a gambling problem, building healthy habits around online gaming creates a more sustainable and genuinely enjoyable experience. okbit encourages all players — casual or regular — to adopt the following practices as part of their interaction with the platform.

• Set a gambling budget before you play. Decide in advance the maximum amount you are willing to spend in a given session, week, or month, and set it as a deposit limit in your account settings. Treat this budget the way you would treat a budget for any other form of entertainment — once it is spent, the session is over.
• Never gamble with money you cannot afford to lose. Gambling should always be funded from disposable income — money left over after all essential expenses (rent, food, bills, transport) have been covered. Never gamble using money intended for necessities, loan repayments, or savings.
• Balance gambling with other activities. Gambling works best as one leisure activity among many. Maintaining interests outside of gaming — cricket, family time, fitness, social activities — helps keep it in perspective and prevents it from becoming disproportionately important.
• Do not gamble when you are emotionally vulnerable. Stress, grief, loneliness, anxiety, and financial pressure are all states in which the risk of problem gambling increases. If you are going through a difficult period, consider taking a time-out until you are in a better headspace.
• Take regular breaks during sessions. Use okbit's session time reminders to prompt yourself to step away every 60–90 minutes. Stand up, hydrate, and give yourself a few minutes away from the screen before deciding whether to continue.
• Keep records of your gambling activity. Review your transaction history in your okbit account periodically. Seeing actual figures — not impressions — helps maintain an honest picture of your gambling spend over time.
• View winnings as a bonus, not an income source. The house edge means that over the long run, gambling results in a net cost for the player. Treat any winnings as a pleasant surprise rather than expected income, and never rely on gambling to pay bills or meet financial obligations.

okbit's platform is designed with transparency in mind. Every game offered on okbit — whether from Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, or Ezugi — uses a certified Random Number Generator (RNG) that ensures all outcomes are truly random and not influenced by past results, bet size, or any other factor. The Return to Player (RTP) percentage for each game is disclosed in the game information panel so you can make an informed choice about which games you play.

8. Contact Support & Seeking Help

If you are concerned about your gambling, or about someone else's gambling, please do not wait. Reaching out early — before the situation becomes more serious — is the most effective approach. okbit's support team is available 24 hours a day, 7 days a week via the on-site live chat. Our staff are trained to handle responsible gaming enquiries with full confidentiality, empathy, and efficiency.

You can contact okbit support to:

• Activate a time-out or self-exclusion on your account
• Set or adjust deposit, loss, or session time limits
• Request a summary of your recent gambling activity
• Ask questions about any of the responsible gaming tools described on this page
• Report a concern about another player's wellbeing

In addition to okbit's own support resources, we encourage players who feel they need professional counselling or independent advice to seek out appropriate professional support services. Problem gambling is a recognised health condition, and speaking to a qualified counsellor can make a significant positive difference. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh, professional mental health and counselling services are available through hospitals, NGOs, and community health centres across the country.

For all responsible gaming enquiries, you can also email the okbit support team at [email protected] (plain text only — not a clickable link). Please include "Responsible Gaming" in the subject line so your message is directed to the appropriate team member immediately. We aim to respond to all responsible gaming-related emails within 12 hours (Bangladesh Standard Time, UTC+6).