okbit Privacy Policy

1. Data We Collect

okbit collects personal data from you in two primary ways: information you provide directly when registering and using the platform, and information collected automatically as you interact with our services. This section describes both categories in full.

Information You Provide Directly:

• Account Registration Data: Full legal name, date of birth, email address, mobile phone number, and a self-selected username and password.
• Identity Verification (KYC) Documents: Copies of your National ID Card (NID), passport, or driving licence; proof of address documentation such as a utility bill or bank statement; and confirmation of payment method ownership (e.g., bKash or Nagad account registration details).
• Financial Transaction Data: Details of deposits and withdrawal requests, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank), transaction amounts in BDT (৳), and transaction timestamps.
• Communications Data: Any messages, support requests, complaints, or feedback you send to the okbit customer support team via live chat or email.
• Responsible Gaming Preferences: Self-exclusion requests, deposit limit settings, and time-out configurations you apply to your account.

Information Collected Automatically:

• Device and Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and referring URL.
• Usage and Behavioural Data: Pages and games accessed, session duration, bet history, game preferences, and navigation patterns within the platform.
• Cookie and Tracking Data: Session cookies, persistent cookies, and similar tracking technologies as described in the Cookies section of this policy.
• Geolocation Data: Approximate geographic location derived from your IP address, used to determine whether you are accessing the platform from a permitted jurisdiction.

2. How We Use Your Data

okbit uses the personal data it collects for clearly defined purposes. We do not process your data for any purpose incompatible with those stated below. The table below summarises each processing purpose and its legal basis.

Where okbit relies on consent as the legal basis for processing — specifically for promotional communications — you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting customer support. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

okbit does not use automated decision-making or profiling to make decisions that produce significant legal or similarly significant effects on players, except where required to detect and prevent fraud or money laundering activity on the platform.

3. Data Sharing & Disclosure

okbit does not sell, rent, or trade your personal information. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it with appropriate care and security.

Third-Party Service Providers:

• Payment Processors: Transaction data is shared with payment partners including bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, City Bank) solely to facilitate deposits and withdrawals. These partners receive only the minimum data necessary to complete each transaction.
• Identity Verification Services: KYC documentation may be processed by a trusted third-party identity verification provider to confirm the authenticity of submitted documents. These providers operate under strict data processing agreements.
• Game Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to facilitate gameplay and resolve technical disputes. No directly identifiable personal data is shared with game providers.
• Platform Infrastructure: Cloud hosting and IT infrastructure partners who store and process platform data on behalf of okbit under binding data processing agreements.
• Analytics Services: Anonymised and aggregated usage data may be shared with analytics providers to help us understand platform performance and improve the user experience.

Legal Disclosure:

okbit may disclose personal data to law enforcement agencies, regulatory authorities, or other third parties where required to do so by applicable law, court order, or in connection with any legal proceedings. We may also disclose data where we believe it is necessary to prevent or investigate fraud, money laundering, or any other financial crime involving the platform.

Business Transfers:

In the event of a merger, acquisition, restructuring, or sale of assets involving okbit, your personal data may be transferred to the successor entity as part of that transaction. You will be notified via email or a prominent notice on the platform if such a transfer occurs, and the successor entity will be required to honour this Privacy Policy.

4. Cookies & Tracking

okbit uses cookies and similar tracking technologies to operate the platform, remember your preferences, ensure security, and understand how players interact with our services. This section explains what cookies we use and how you can manage them.

Types of Cookies Used by okbit:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They include session authentication cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent activity. These cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language or display settings — so you do not need to re-enter them each time you visit. They are set only for the duration of your session unless you choose to save your preferences.
• Analytics Cookies: These cookies collect anonymised data about how players use the okbit platform — which pages are visited most frequently, how long sessions last, and which game categories attract the most engagement. This data is used solely to improve the platform and is never used to identify individual players.
• Performance Cookies: These cookies help us monitor platform stability and response times, enabling our technical team to identify and resolve issues quickly. Data collected via performance cookies is technical in nature and is not linked to personal account information.

Managing Your Cookie Preferences:

Most web browsers allow you to control cookies through their settings. You can configure your browser to block all cookies, to alert you before a cookie is set, or to delete cookies after each browsing session. Please note that blocking strictly necessary cookies will prevent you from logging in to your okbit account and will impair the functionality of the platform.

On mobile devices, you can manage cookie-equivalent tracking identifiers through your device's privacy settings (e.g., resetting your advertising ID on Android or iOS). As okbit is a web-based platform, standard browser cookie controls apply regardless of the device you use.

5. Data Retention

okbit retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data — which can no longer be linked to any individual — may be retained indefinitely for aggregate statistical analysis.

Where you request deletion of your personal data under your privacy rights (see Section 7), okbit will action your request subject to any overriding legal obligation to retain the data for a prescribed period. Where a legal hold applies, we will inform you of the specific obligation and the expected date on which the data will be deleted.

6. Security Measures

okbit takes the security of your personal data seriously and implements a comprehensive range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security framework includes, but is not limited to, the following:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser or mobile device and the okbit platform is encrypted using industry-standard TLS protocols. This prevents interception of your data in transit.
• Encrypted Data Storage: Sensitive personal data stored in our databases — including identity documents and financial records — is encrypted at rest using strong encryption algorithms. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within okbit's internal systems is restricted on a strict need-to-know basis. Employees who do not require access to personal data to perform their roles are prevented from accessing it. All internal access is logged and audited regularly.
• Multi-Factor Authentication: okbit's internal administrative systems use multi-factor authentication (MFA) to prevent unauthorised staff access, even in the event that login credentials are compromised.
• Regular Security Testing: Our platform undergoes periodic security assessments including vulnerability scanning and penetration testing carried out by independent security specialists. Identified vulnerabilities are remediated within defined timescales based on severity.
• Incident Response: okbit maintains a documented security incident response plan. In the event of a data breach that poses a risk to affected players, we will notify impacted individuals and the relevant authorities within the timeframes required by applicable regulations.
• Staff Training: All okbit staff who handle personal data receive regular training on data protection principles, security awareness, and their obligations under this Privacy Policy.

While okbit implements robust security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in protecting your own account by using a strong, unique password, keeping your login credentials confidential, and logging out of your account when using shared devices. If you suspect that your account has been compromised, contact our support team immediately via on-site live chat.

7. Your Privacy Rights

As a registered player on the okbit platform, you hold a number of rights in relation to the personal data we hold about you. These rights are outlined below. To exercise any of these rights, please contact the okbit support team via live chat or by emailing [email protected].

• Right of Access: You have the right to request a copy of the personal data okbit holds about you, together with information about how it is being used. We will respond to verified access requests within 30 days of receipt.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating your phone number) can be made directly through your account settings; more significant changes may require supporting documentation.
• Right to Erasure: You have the right to request that okbit delete your personal data where there is no longer a legitimate or legal basis for retaining it. This right is subject to any overriding legal obligation — for example, okbit is required to retain KYC and financial transaction records for a minimum statutory period regardless of erasure requests.
• Right to Restrict Processing: You have the right to request that okbit limits the way in which it processes your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where personal data has been provided by you and processed on the basis of your consent or a contractual relationship, you may request that we provide it to you in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of okbit's legitimate interests, including profiling for fraud prevention purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — for example, receiving promotional emails about okbit's latest offers and BPL cricket betting promotions — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

okbit will not charge a fee for processing privacy rights requests unless a request is manifestly unfounded, repetitive, or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline to act on the request.

8. Policy Updates & Contact

okbit reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable laws, or the features and services available on the platform. When material changes are made, we will notify registered players via the on-site notification system and update the "Effective Date" at the top of this document.

Minor changes — such as clarifications of existing practices that do not alter the substance of the policy — may be made without direct notification. We encourage you to review this Privacy Policy periodically to stay informed about how okbit is protecting your data. The most current version of this policy will always be available at okbit.bio/privacy-policy.

Continued use of the okbit platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this policy, you should cease using the platform and may request closure of your account through the customer support team.

Contact Information:

If you have any questions, concerns, or complaints regarding this Privacy Policy or okbit's data handling practices, please reach out to us using the contact details below. All privacy-related queries are handled by our dedicated support team and escalated to the appropriate internal team where required.

• Live Chat: Available 24 hours a day, 7 days a week via the on-site chat widget at okbit.bio
• Email: [email protected] — please include "Privacy Policy Query" in the subject line
• Response Time: We aim to acknowledge all privacy-related queries within 24 hours and to resolve them fully within 3 to 5 business days (Bangladesh Standard Time, UTC+6)